We're committed to making sure you are absolutely in love with your bota underwear, but we get that things happen and we're determined to always make it right.
Below are some details on our First Pair Commitment and our return & exchange policy.
Our first pair commitment will allow you to try one pair of each style of underwear in your first order and you'll be able to return or exchange as needed, within 30 days of purchase.
Does not apply to orders purchased on sale or special promotion.
Please ensure you try on only one pair of a style before you wear any duplicate pairs in your order. Duplicates will need to be unopened, unworn, and unwashed if you'd like to make a swap (note that different colours in the same style are considered duplicate pairs).
The wrap-around packaging on duplicate pairs must be intact to be refunded or exchanged
Reminder to make sure you refer to our size guide before making your first order. Do not purchase multiple sizes in your first order, make your size selection based on the size chart. The first pair commitment will be void for orders containing multiple sizes.
To initiate a return or exchange, please reach out to firstname.lastname@example.org.
Due to the intimate nature of our products, underwear orders that are not covered by our first pair commitment will always be final sale.
In the unlikely event you happen to receive a damaged pair or have any concerns, please reach out to email@example.com within 30 days of receiving your order and we will let you know how we can help.
Accessories can be returned for a refund or exchange within 30 days of purchase.