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Refund policy

Due to the intimate nature of our products, underwear orders that are not covered by our first-pair commitment will always be final sale.

In the unlikely event you happen to receive a damaged pair or have any concerns, please reach out to hey@botaundergarments.com within 30 days of receiving your order and we will let you know how we can help.

Accessories can be returned for a refund or exchange within 30 days of purchase.